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a commitment to great customer service should be reflected in your jurisdiction's policies
a small group of senior local government managers meet to study the leadership lessons of Gettysburg
you'll explore case studies from three different jurisdictions who have developed civic education and leadership academies for their citizens and will learn how similar programs could benefit your own community
About the Series
This interactive webinar series will demonstrate principles covered in Effective Supervisory Practices (6th Edition)
Here to Help: Improving Your Government's Customer Service bFhymO8oADs1 a commitment to great customerWhile we've come to expect a high standard of customer service from the private sector, in the public sector the stakes are even higher a single negative interaction can tarnish a citizen's view of their local government as a whole. As such, a commitment to great customer service should be reflected in your jurisdiction's policies, procedures, and hiring practices. In this webinar, you'll join a panel of ICMA members as they explore some of the
