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Handling a Difficult Customer eLearning Course Awesome Program focus and the small adjustmentsHandling a difficult Customer can be an enormous challenge in a Contact Centre. This Program develops the Skills required to handle angry or rude Customers or Customers with different Cultural Values. By improving the focus of ones thoughts, feelings and stress, participants will learn to be able to listen, empathise and meet the challenges posed by Customers, Colleagues at work and in ones personal life. Customer Service Excellence can only be